Frequently Asked Questions
Q: Do you have any more of ____________?
Unfortunately, if an item is marked as sold out or unavailable in the shop it means we don’t have any more left. Not even in the secret T-Shirt basement.
But, all is not lost as you can sign up to be notified when we get more of that item in stock. Also, by putting it on your Wishlist, it lets us know what people are looking for the most, so we can get on making more!
Q: Do you know when you will get more of ___________?
When we’ve got a timeline on when we will be getting or making more of an out-of-stock product, you can bet your sweet bippy we will let people know via our various websites and on twitter @BlindFerret! Click on social media buttons in the side bar to follow us!
You'll sometimes even be able to order an out of stock item, but be aware of the shipping delay message.
Q: How can I pay for all my sweet, sweet Orders?
We accept Paypal, Visa, Mastercard, American Express and you, just the way you are! Canadian orders will be charged applicable taxes in spite of our best efforts.
Q: Can you give me some info on Returns and Exchanges?
Totes! Let’s take a look at it:
Q: I’m new here. What is a return?
Did it look better online? Was this a gift that was poorly thought out? Did you never order anything in the first place? Then you're looking to return. To be eligible for a return, your item must be unused and in the same condition that you received it. If that condition is damaged, please take pictures and send them to us so we know it arrived damaged.
Q: Cool, what do I need to do to return something?
First, contact firstname.lastname@example.org. Please provide your name, Order Number, and reason for wanting to return your package. You will be then contacted on how to return the product.
Returns may be subject to a restocking fee. Depending on the reason for the return, you could receive either a refund of store credit.
Any item not returned in the condition you received it, meaning it's damaged or missing parts for reasons not due to our error, cannot be refunded.
Q: What about Refunds (if applicable)?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or store credit.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Q: So, what’s the difference between a Return and an Exchange?
Is something wrong with what you received? Wrong book? Wrong size? Wrong thing entirely? Did the Tasmanian-Mail-Devil destroy it? Then you can swap it out for something that makes everything in the world awesome!
Q: How do I make the Exchange magic happen?
First, contact firstname.lastname@example.org. Please provide your name, Order Number, and reason for wanting an exchange. We will contact you and let you know what you've gotta do to return the product.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. If that condition is damaged, please take pictures and send them to us so we know it arrived damaged. Exchanges may be subject to a restocking fee. Any item not returned in the condition you received it, meaning it's damaged or missing parts for reasons not due to our error, cannot be exchanged.
Q: Does Blind Ferret respect my Privacy?
You know it, bro!
Q: All right, that’s great, but when will I get my stuff?
Canadian Order ship out daily. US and International orders ship out once/week (sometimes more during holiday seasons). From the day that it is shipped, it will follow in accordance to the shipping method you selected. Usually that day is a Wednesday or a Thursday. Any discrepancy between stated shipping times and actual delivery is a carrier issue, and not the responsibility of Blind Ferret. If you are encountering such delays, please contact Canada Post or USPS, respectively.
Q: Why once/week for US and International?
Believe it or not, it's the best way for us to lower shipping costs for you!
Q: What about shipping over the holidays?
We’ll do our best to get everything to you for the holidays, but no guarantees! The earlier you order, the better.
Q: How do I reset my Password?
If you'd like to manually reset your password, there are 3 easy steps:
- Log out
- Click "Account Login"
- Click "Forgot Your Password?"
You will then receive an email with instructions on how to reset your password. If you're still having trouble, shoot us an email at email@example.com
Q: You guys can barely do simply arithmetic. How are shipping rates calculated?
We pull shipping rates directly from USPS and Canada Post. If you’ve got a bone to pick, it’s with them!
Q: What if I still have questions? About babies and the making there of?
If you have any questions about the store or your order, please e-mail us at firstname.lastname@example.org. Or, click the support button on the right side. Please include an order number if applicable.
As for the baby thing, Google it.