Terms of Service, Privacy, and Return Policy

Returns and Exchanges

What is a return?

Did it look better online? Was this a gift that was poorly thought out? Did you never order anything in the first place? Then you're looking to return.

How do I need to return?

First, contact support@blindferret.com. Please provide your name, Order Number, and reason for wanting to return your package. You will be then contacted on how to return the product. 
To be eligible for a return, your item must be unused and in the same condition that you received it. If that condition is damaged, please take pictures and send them to us so we know it arrived damaged. 
Returns may be subject to a restocking fee. Depending on the reason for the return, your could receive either a refund of store credit. 
Any item not returned in the condition you received it, meaning it's damaged or missing parts for reasons not due to our error, can not be refunded. 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or store credit. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@blindferret.com.

What is an Exchange?

Is something wrong with what you received? Wrong book? Wrong size? Wrong thing entirely? Did the Tasmanian-Mail-Devil destroy it? Then you can swap it our for something that makes everything in the world awesome!

How do I Exchange?

First, contact support@blindferret.com. Please provide your name, Order Number, and reason for wanting an exchange. We will contact you and let you know what you've gotta do to return the product. 

To be eligible for an exchange, your item must be unused and in the same condition that you received it. If that condition is damaged, please take pictures and send them to us so we know it arrived damaged. Exchanges may be subject to a restocking fee. Any item not returned in the condition you received it, meaning it's damaged or missing parts for reasons not due to our error, can not be exchanged.

All right, that’s great, but when will I get my stuff?

 Canadian Order ship out daily. US and International orders ship out once/week (sometimes more during holiday seasons). From the day that it is shipped, it will follow in accordance to the shipping method you selected.


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